Last updated: 10/22/2023
Thank you for shopping at thegoodtreescocbd.com! We are dedicated to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we handle shipping, delivery, and related matters.
Processing Time
Orders are typically processed within 1-3 business days from the time they are placed. Processing includes order verification, quality control, and packaging.
Shipping Methods
We offer a range of shipping options to suit your needs. These options may include standard, expedited, and overnight delivery, depending on your location and the products selected. Please note that shipping costs and estimated delivery times vary based on the shipping method chosen. Please note that not all shipping options are available on all products.
Shipping Restrictions
We currently only ship to addresses within the USA for any CBD or Hemp derived product. Please ensure that your shipping address is accurate and complete to avoid delays or issues with delivery. We are not responsible for any additional costs, delays, or undeliverable packages due to incorrect addresses.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the status and location of your package during transit.
Shipping Delays
While we strive to meet estimated delivery times, please understand that unforeseen circumstances, such as weather conditions or carrier delays, may affect shipping timelines. We appreciate your patience and understanding in such situations.
International Shipping
For international orders, please be aware that customs and import duties may apply, and the recipient is responsible for any additional charges that may arise. These fees are determined by the destination country and are not within our control.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible once the order has been shipped.
Lost or Damaged Items
In the unfortunate event that your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at:
Email: corp@thegoodtreescocbd.com Address: 1312 17th St #1651, Denver CO 80202. Thank you for choosing thegoodtreescocbd.com for your shopping needs. We look forward to providing you with a seamless and enjoyable shopping experience.