Last updated: 10/22/2023
Thank you for shopping at thegoodtreescocbd.com! We strive to provide you with high-quality products and a satisfying shopping experience. Please review our return policy to understand our guidelines for returns, exchanges, and related matters.
Eligibility for Returns – We accept returns for items within 3 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Initiating a Return
To initiate a return, please contact our customer support team at thegoodtreescocbd.com within the eligible return period. Our team will provide you with further instructions and a return authorization (RA) number, which must be included with the returned item.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping method to ensure that your return is received.
Refunds
Once your returned item is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 14 business days. Please note that shipping fees are non-refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once your return is approved, you can place a new order for the desired item on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the order. We will work with you to provide a replacement, exchange, or refund, depending on your preference and product availability.
Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at:
Email: corp@thegoodtreescocbd.com Address: 1312 17th St #1651, Denver CO 80202. Thank you for choosing thegoodtreescocbd.com for your shopping needs. We appreciate the opportunity to assist you with any return or exchange requests and aim to make the process as smooth as possible.